There is nothing to cancel
Pro is bought one month at a time. There is no recurring mandate and no auto-debit, so
access simply ends when the month runs out and you are never charged again unless you
choose to buy another month. You do not need to contact anyone to stop being billed.
When we refund in full
- Within 7 days of payment, if you have used fewer than 50
credits. No explanation needed. This is the standard case — ask and it is done.
- Duplicate or double charge. Refunded in full as soon as
we can see it, whether or not you asked.
- You paid but Pro was never applied to your account.
Either we fix the account or we refund it — your choice.
- The service was unusable for more than 48 hours during
your paid month because of a fault on our side.
When we refund part of it
If the service is permanently discontinued during a month you have paid for, the unused
portion is refunded pro rata without you having to ask.
When we do not refund
- After 7 days, or once more than 50 credits have been used — at that point the work
has been done and the cost of it has been incurred on our side.
- Because you did not get an interview or a job offer. This is a tool that helps you
apply well; it cannot and does not promise an outcome, and that is stated before you
pay.
- Because you disagree with a match score or a piece of AI output. Judgement calls are
not defects. Tell us anyway — that feedback is how the scoring improves.
- Where the account was disabled for breaching the
terms of use.
The free plan exists precisely so this rarely has to come up: it gives you 40 credits a
month, which is enough to read your real matches and judge the quality before spending
anything. Use it first.
How to ask
Email hello@codeskate.com
from the address on your account, with the payment date or the Razorpay payment ID —
both are listed under Plan & credits inside the app.
- We reply within 3 working days.
- Approved refunds are submitted to Razorpay within
5 working days of approval.
- The money then takes 5 to 10 working days to reach your
bank, card or UPI account. That last leg is your bank's timeline, not ours.
- Refunds always go back to the original payment method. We cannot send them anywhere
else.
Failed payments
If a payment fails but money has left your account, it was never captured on our side
and your bank will reverse it automatically, usually within 5 to 7 working days. If it
has not appeared after that, email us with the payment reference and we will chase it
with Razorpay.